Return & Refund Policy
Last updated: March 17, 2026. At Haritasa Tech, we guarantee the best enterprise service experience. This policy outlines the conditions for returns, cancellations, and refunds for our solutions.
1. Refund Eligibility
We offer refunds for our software and enterprise solutions under specific circumstances. You may request a refund if:
- check_circle The service provided does not match the specifications outlined in the Master Service Agreement (MSA).
- check_circle You experience unresolvable technical issues preventing the core use of the product within the first 14 days.
- check_circle Duplicate billing or charging errors occur.
2. Cancellations
Services billed on a recurring subscription basis can be canceled at any time. To avoid the next billing cycle charge, you must cancel at least 7 days before your renewal date.
Monthly Plans
Subject to cancellation at the end of the current billing cycle. No prorated refunds.
Annual Plans
Prorated refunds available if canceled within the first 30 days of the term.
3. Refund Process
To initiate a refund or cancellation, please contact your account manager or our billing department. Provide your company details, the invoice number, and the reason for the request.
"Approved refunds will be processed and credited back to the original method of payment within 7-10 business days, depending on your financial institution."
4. Exceptions
Note that professional services (such as consulting, custom development, or customized deployment) and training hours already delivered are non-refundable.
Billing & Refund Inquiries
For any questions regarding your invoice or our return policy, reach out to our billing team.